Role title Receptionist x 2
Division Hospital Division
Location Netcare Alberlito Hospital
Reporting structure Reception Manager
Closing date 07 September 2021
The Receptionist is responsible for answering phones, patient scheduling and registration, full admission process,
work queues, payment receipting, cash reconciliation and balancing, sale of meal vouchers & headphones, quality
control and handling of associated queries with various stakeholders.
KEY WORK OUTPUT AND ACCOUNTABILITIES
Admitting patients into the Hospital which includes Pre-Admissions
Accurate recording of patient information into the system
Validation of the information received in the admission of the patient
With the assistance of the various admission systems or web applications, engage with patients on medical
aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed
Obtain and appropriately store all the necessary documentation
If required ensure all payments or letters of guarantee are received prior to admission
Obtain and follow up on authorisations required for patient admission
Obtain signatures on the relevant documentation / Terms and Conditions explained
Maintain patient confidentiality at all times and adhere to governance processes pertaining to patient dignity
Receive payments in the form of cash and credit cards only
Generate a system receipt for all payments received and ensure that the receipt made out for the correct
value, method of payment and to the person making the payment
Drop all money received into the drop safe
Balancing and reconciliation of payments
Management of the petty cash float
Attending to general inquiries and assisting in the resolution thereof in a professional manner
Directing visitors, patients and external stakeholders as and when required
Assist with any ad hoc duties assigned by Management
Operating of the Switchboard, where necessary
Maintain and sustain effective working relationships with all internal and external stakeholders
Awareness of all relevant policies and standard operating procedures
Adherence to all of these policies and standard operating procedures
Adherence to internal control frameworks and quality standards
Reporting of any known transgression to these policies and standard operating procedures to your line
Grade 12 or equivalent NQF Level 4 Qualification
Previous experience in a hospital environment is preferable
SAP ISH Experience is preferable
Must be able to work shifts – day /night duty
Exceptional Interpersonal communication skills
Knowledge of medical aid scale of benefits is preferable
NON MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to
achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking
responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service
The capacity to identify and respond to the needs of *internal and external
*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to
Capable of supporting and advocating change initiatives and managing own
reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of our
people and our partners in everything we do. We care about truth in all our
actions. We are passionate about quality care and professional excellence.
Care – The basis of our business. The professional, ethical patient care and
services we offer at every level of the organisation.
Truth – The crucial element in building relationships that work. Open
communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals. A
commitment to care with the qualities of respect and understanding.
Compassion – We engage everyone with empathy and respond with acts
of compassion in all interactions with our patients and their families.
Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours which you will be
accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist.
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Please note that reference checks for internal applicants will be conducted with the current and past
Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are
therefore encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.
The terms and conditions of employment relating to the function which you have applied for will be based
on those that exist in the Division within which you will be employed.
In the event of a candidate having any disability that may impair the individual’s ability to perform the job
function, the candidate must kindly inform the employer so that an assessment for reasonable
accommodation can be made.
By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that your
information will be processed for recruitment purposes only or for such purposes relating to assessing the
establishment of an employment relationship with yourself, and this will be done in accordance with the
applicable data protection and privacy legislation. We confirm that such information will not be used for any
other purpose without obtaining your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of
6 months after which it will be destroyed in a secure manner. If you object to your information being used in
accordance with the aforementioned clauses, please indicate your objection and we will immediately
destroy your personal information in a secure manner.