Regional Client Liasion Officer

Regional Client Liasion Officer
Fidelity Services Group
Bloemfontein, Free State


Posted 13 December 2021 – Closing Date 17 December 2021

Job Details

Job Description

Regional Client Liaison Officer/ Regional Admin – Cash Processing

Reporting to the Regional Manager – FS & NC Region

The above position is vacant in FS & NC Region Region (Free State / Northern Cape), reporting to the Regional Manager.

The overall purpose of the Regional Client Liaison Officers/ Regional Admin in Fidelity Cash Management Services Department is there to ensure that a consistently, high quality liaison is established between clients and Fidelity Cash Management Services in terms of variances and queries encountered during the processing and verification of all client deposits.



Minimum Requirements:

Matric (Grade 12)

Must be able to function in a stress full environment with daily challenges

Registered Grade C PSIRA Certificate

Exceptional MS Office computer literacy (Word, Excel & Outlook)

Excellent people management skills

Excellent time management skills

Industry experience required

Own transport and valid drivers license

Must be willing to travel (Sometimes)

Clear criminal record


Key Performance Areas: (not totally inclusive):

Investigate all regional banking variances

Investigate all regional processing variances

Report any irregularities to Management

Ensure that all information on incident reports are correct

Give clients constant feedback regarding queries

Handling of all queries, incident and initial investigation reports

Any other reasonable duties/instructions issued by the Regional Manager

Ensure all client queries are dealt with in a professional manner and timeously

Ensure Incident reports are completed correctly and handled as required, including communication to clients where required

Ensure client satisfaction is top priority in our line of business

Ensure all daily reports and statistics are completed and filed correctly

Ensure that all relevant video footages pertaining to incidents are downloaded and saved

Advise Management of flaws in teller processing

Investigate all variances encountered during processing of client deposits and client queries

Keep a proper record of all investigations

Assist with ad hoc tasks

Assist with relevant training

Assist with regional audits

Assist with regional appointments and payroll

Must be willing to travel

Must collate and submit daily and month reports to all respective people

Must handle all administrative duties, collating and for record keeping



Other personality attributes:

Must be able to multi task

A hands-on person with exceptional time management skills

Must be a team player

Must be honest and reliable, and of good health

Willing to work long hours/overtime due to job requirements

Good interaction skills, bilingual, communication & negotiation skills

Pleasant telephonic mannerism

Portray a professional image

Excellent administration skills

Good writing & reporting skills

Must be available 24/7


We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.