Retentions Agents

Retentions Agents
Rewardsco (Pty) Ltd
Durban, KwaZulu-Natal


Posted 15 April 2021

Job Details

Job Description

We are expanding our Retentions campaign and have a great opportunity for skilled retentions agents to join our business.

Can you resolve a query and still sell to our customers?
The key requirements will be to handle incoming calls from clients looking to cancel their contracts and ensure that their queries are resolved and that they are retained. A strong customer focus is required coupled with excellent listening skills and great problem solving skills.

We offer : 

  • An awesome basic of R 7500 ( salary includes rotational shifts, weekends and public holidays)
  • Discovery Primary Care Insurance
  • Funeral Cover
  • Onsite nurse
  • In-house restaurant and coffee shop
  • Uncapped Commission and awesome incentives

Minimum Requirements:

  • 10 -12 months solid retentions experience within the call center environment
  • Experience handling mobile / data queries essential
  • Proven track record – 3 consecutive months pay slips showing commission earnings of R 500 or more
  • Matric
  • Clear criminal record

Submit your CV online, or come in for our Open Days at 2 Ncondo Place, Umhlanga Ridge on weekdays from 9AM to 2PM.

All Rewardsco COVID protocols must be observed when arriving for Open Days including mask wearing – no mask means no entry.

T’s and C’s apply.