Sales manager

Full-time

Sales Manager

Fidelity Services Group

Cape Town, Western Cape

Permanent

Posted 14 December 2020

Job Description

Reporting to:               District Manager

 

Overall Purpose of the Job: The primary role of the incumbent is to meet and exceed targets set by the business, and to manage the sales consultants that report to him / her.

The incumbent will review the individual consultant’s performance and coach the individual to improve closure rates, deal with objections and resolve customer queries. The incumbent must motivate his / her direct reports to reach individual targets.

 

The primary targets are the following:

New Client Numbers
New Client RPU
Reconnection Percentage
Reconnection RPU
Install Revenue and Margin Targets
SFE Benchmark
Strike Rate Management

 

The Sales Manager will be required to intervene in a sales process or to assist in resolving a problem. The Sales Manager will act as the liaison between the sales team and the District Manager and will be accountable to team performance for the above mentioned targets.

Minimum Requirements

Tertiary Sales or Marketing diploma preferred
5+ years sales experience, 2+ sales management experience preferred
Sales and sales management experience is a requirement
Experience in the security and insurance industry would be advantageous
Must have experience in growing a business and needs to be a self-starter and highly motivated in order to make a difference in the company
Experience is the Subscriber sector will be an advantage
Have a clear understanding of Sales metrics: Efficiency, Close rates etc.
Must have the ability to work with the internal operational teams. While we are looking for an aggressive Sales mentality, they must have the ability to work collaboratively with all functions within the organization. Must be able to influence in order to achieve their goals

Job Specification

From time to time the incumbent will be required to launch new products and services as developed by the new business team

EHS responsibilities
Creation of sales drives and suburb specific strategy together with the DM
Ensure that the client experience is professional and reliable

Minimize sales complaints
Respond to clients timeously
Ensure that all appointments are attended to timeously
Ensure that all quotes are accurate and delivered timeously

Human resource responsibilities:

Attract, recruit and retain talent
Ensure full head count
Manage leave

Managing the sales process:

Lead generation and allocation
District territory allocation
Lead monitoring and tracking:

Performance management of sales reps to benchmarks

Regular site visits with sales reps
Regular sales training to occur
Ensure accuracy of data on contracts going to OTC

Accountable to team performance for:

New Client Numbers
New Client RPU
Reconnection Percentage
Reconnection RPU
Install Revenue and Margin Targets
SFE Benchmark
Strike Rate Management

 Knowledge / Skills / Competency Type

Sales and sales management experience is a requirement
Experience in the security industry is advantageous
Must have experience in growing a business and needs to be a self-starter and highly motivated in order to make a difference in the company.
Must have the ability to work with the internal operational teams. While we are looking for an aggressive Sales mentality, they must have the ability to work collaboratively with all functions within the organization. Must be able to influence in order to achieve their goals.
Experience is the Subscriber sector will be an advantage

 Behavioural Competencies:

Business acumen
Strategic agility
Financial knowledge
Sales and Marketing awareness
Interpersonal skills
Presentation and communication skills
Negotiation skills
Managerial courage
Results driven

Interpersonal Skills:

Good communication skills
Verbal and written
Conflict management
Strong negotiation skills
Maintaining effective teams
Customer focus and focus on continuous improvement
Empowerment mind-set with team members

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.