Sales Support Administrator

Sales Support Administrator
AVI Limited
Cape Town, Western Cape


Posted 01 September 2021 – Closing Date 07 September 2021

Job Details

Job Description

A love for the sea and passion for fishing are the driving forces behind I&J, a leading fishing company and manufacturer of high quality chilled and frozen foods. Almost 110 years old, I&J is the trusted name in seafood, operating a modern and efficient trawler fleet, and continually investing in the training and development of experienced fishing crews, committed to fishing responsibly, with a long-term vision. I&J has achieved and maintained accreditation from the Marine Stewardship Council (MSC) since 2004. I&J is a globally respected supplier of high quality, chilled and frozen Cape Hake and a leading producer of farmed Cape Abalone. It is also one of AVI’s great South African brands. I&J is proudly South African and invests in, and empowers, the communities in which it operates.

An exciting opportunity has arisen for a Sales Support Administrator at I&J, Head Office, Woodstock, Cape Town.  The purpose of this role is to provide administrative support to the Sales Team.  As a Sales Support Administrator, you are the middleman between the customer and the Key Account Manager by accurately processing orders and pricing, scheduling deliveries and keeping track thereof and resolving any queries that may arise from a delivery.

Line Manager: Sales Support Specialist

Job Specification:

Key Performance Areas:

  • Processing customer orders, received via e-mail
  • Adhering to the Orders Inbox Policy, whereby completed orders are cleared and long outstanding open orders are closed off to clears stocks for sale
  • Process customer orders accurately and on time, and in a timely manner to ensure the execution of scheduling and on time delivery
  • Check stock availability
  • When required, coordinate with KAM’s and other relevant departments in processing orders, for stock releases, pricing, discounts and payments required
  • Communicating accurate order confirmations with ETA to customers, KAMs and relevant internal parties
  • Resolve problems pertaining to customer orders and delivery thereof
  • Assisting logistics with delivery challenges and always keeping the customer informed of any delays
  • Submitting weekly orders management checklist
  • Meeting internal deadlines by requesting orders from customers that has set loading days and offloading times
  • Stock reporting
  • Adhering to the Orders Inbox Policy, whereby competed orders are cleared and long outstanding open orders are closed off to clears stocks for sale
  • Additional ADHOC responsibilities will include – managing Bulk Store and Vector replenishments and assisting with Sales order recons
  • General housekeeping

Minimum Requirements:


  • 2 years’ experience in Customer Sales order environment


  • Grade 12 / NQF 4 / Matric
  • Diploma or Certificate in a Commercial / Administration Field

Additional Requirements:

  • Microsoft Office


  • Thinking Analytically
  • Networking
  • Building Relationships
  • Embracing Change
  • Working Together
  • Meeting Deadlines
  • Attention to Detail
  • Planning and Organising