Sales Support Officer

Sales Support Officer
Fidelity Services Group
Midrand, Gauteng


Posted 27 October 2021 – Closing Date 12 November 2021

Job Details

Job Description

Fidelity Cash Solutions – Midrand

Reporting to:   Key Accounts Manager

The above position is vacant at Fidelity Cash Solutions-Midrand, reporting to the Key Accounts Manager

The overall purpose of this position is to assist the Sales Team in all administrative functions relating to all direct clients.  The ideal candidate is an individual with experience of dealing with corporate customers ideally in the Cash Industry

Ideal candidate loves working with customers, should have strong administration skills with a ‘can do’ attitude.


Minimum Requirements:

  • Matric / Grade 12 / National Senior Certificate
  • Additional education is advantageous
  • Computer literate and technologically adept
    • MS Office (Word, Excel, Powerpoint etc)
    • Fidelity systems (Transtrack, iCash, Big Green, ISA, etc) is advantageous
  • Good interpersonal skills
  • Good verbal and written skills
  • Ability to operate as part of a team and go the extra mile when necessary
  • Cash industry experience is advantageous
  • Ability to work under pressure and meet targets and deadlines
  • Sales / Sales Administration experience is advantageous


Key Performance Areas: (not totally inclusive)

  • Detailed understanding of the Cash Solution product and service offerings
  • Support to FCS Sales team and Gauteng CAM’s related to the administration requirements
  • Validation and/or completion of some/all administration related to the deals
  • Assist with client retention
  • Effective planning of activities in order to deliver against the tasks assigned
  • Strong administration and co-ordination of activities with all relevant departments to ensure that the services are successfully implemented
  • Ability to liaise with customers (internal and external) with professionalism and efficiency
  • Adhere to all laid down SOP’s
  • Detailed understanding of all systems and how to interpret the data in order to assist the Sales team in decision making / query resolution
  • Prepare all required documents for the offering, making sure they are all completed correctly as per vetting process & company’s guidelines/policies
  • Assist with departmental reporting and management information
  • Assist with general PA duties when required
  • Assist with queries and issues relating to sales
  • Assist with general sales queries by resolving / escalating them accordingly
  • Facilitating the resolution of all client queries including contractual, pricing and other queries in the form of verbal/internal communication, or by e-mail.
  • Perform adhoc duties when required by sales management


Core Competencies:

  • Demonstrates integrity by modelling Fidelity’s values and ethical standards
  • Strong administrative skills
  • Focuses on impact and result for the client and responds positively to feedback
  • Consistently approaches work with energy and a positive, constructive attitude
  • Builds strong relationships with clients and external actors
  • Remains calm, in control and good humoured even under pressure
  • Demonstrates openness to change and ability to manage complexities
  • Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
  • Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level


  • Attention to detail is essential
  • Analytical
  • Communication
  • Critical thinking
  • Diplomacy
  • Ability to multi-task and prioritize work schedules
  • Judgement and decision making
  • Service orientation


We reserve the right not to make an appointment to any advertised position.

 Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.