Senior Clerk : IL Client Services Administration

Senior Clerk : IL Client Services Administration
Company Assupol Group
Reference # #1
Published 22/01/2021
Contract Type Permanent/Contract
Location Menlyn, Gauteng, South Africa
Introduction To ensure effective client services administration.
Job Functions Administration, Call Centre
Industries Insurance
Specification Client Queries
• Attend to queries
• Dispatch documents to back offices
Client service administration

Attend to the following on the system:

• General updates of personal & contact details
• Change of address
• Payment methods
• Internal correspondence (workflow)
• Duplicate contracts
• Reinstatements
• Cessions
• Loan process & payments
• Beneficiaries
• Process & payments of cancellations
• Assist with alleged fraud process
• Process debit orders
• Process policy amendments

Client correspondence
• Generate system letters to clients
• Compile correspondence to clients
• Obtain approval from the leader

Requirements Grade 12 – high language proficiency (multilingualism an advantage)
Recognized Qualification.
Experience in the administration insurance industry: 3 years/ more
RE5 ( Advantageous)
Class of business (Advantageous)
Job Closing Date Tue Jan 26 2021