Service consultant

Full-time

Service Consultant

Location: Westville, KwaZulu-Natal, ZA
Company: Capitec Bank Ltd

To be part of the journey of becoming the best retail bank in the world, follow the steps below:

 

1. Click here to see what the job is about and complete a short assessment

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
Presenting and conducting self in accordance with brand expectations.

Experience

Minimum:

No previous experience required

Ideal:

More than 1 year’s client service experience within a retail/ financial/ banking environment
Demonstrated track record of engaging in a sales and client facing environment

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:

Knowledge and understanding of:

Basic calculations
Retail/consumer service environment

Ideal:

Knowledge and understanding of:

Capitec Bank Products
Internal business processes and procedures
Organisational Policies, including (but not limited to) the Credit Policy

Skills

Communications Skills
Interpersonal & Relationship management Skills

Competencies

Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Entrepreneurial and Commercial Thinking
Following Instructions and Procedures
Persuading and Influencing
Presenting and Communicating Information
Relating and Networking

Additional Information

A valid driver’s licence is preferred
Must have access to transport (personal/public)
Clear criminal and credit record
Flexible and mobile across regions is an advantage
Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.