Showroom stockroom assistant

Full-time

Reference Number

HCH-1804

Description

Purpose of the role

The ideal candidate for this role will assist in the running and day to day handlings of the HomeChoice Showroom’s stockroom.

Key Performance Areas

Stock management

Stock orders, taking constraints into consideration such as storage space and stock on hand
Assembling of goods delivered for Showroom floor
Notifying Sales team/Stockroom Controller on goods to be moved to Sales floor
Maintaining Stockroom according to Business standards
Replenishing of Spares for breakages

Provide an exceptional customer experience

Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility by ensuring that advice is always given in the customers best interest
Ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Assist with floor sales coverage when Stockroom duties are fulfilled
Assist with meeting Monthly Intake/NSV targets
Assist with customer queries & same day resolution

Administration & Reporting

Receipting deliveries from DC
Receipting goods return with Security
Liaising with Stockroom Controller on Parcels for Click & Collect
Overseeing stock transfers to and from the DC as per policy
Liaising with Stockroom controller goods received

Requirements

Qualifications & Accreditations.

Grade 12 / Matric or Equivalent

Experience & Skills

Minimum of 1 years stock room experience within a Retail Environment
Effective communication skills (verbal and written)
Must be able to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (email, internet, word and excel)
Excellent telephone and face to face customer etiquette

Attributes & Behaviours

Customer focused / centric attitude
Performance-driven and results-orientated with a relentless drive to succeed
A strong can-do attitude and an energetic positive approach
Exceptional attention to detail with a thorough approach to work
Excellent listening and interpersonal communication
Team player but able to work independently
Customer focused / centric attitude

Work Level

Skilled

Type

Permanent

Salary

Market Related

EE Position

No

Location

East London