Student Relations Co-Ordinator

Student Relations Co-Ordinator
Vega School
Cape Town, Western Cape


Posted 30 August 2021 – Closing Date 20 September 2021

Job Details

Job Description

Job Purpose:
To ensure an educational/social/personal/supportive experience for students which maximises their experience and development at Vega
Working Hours:
08:00 – 17:00 Monday to Friday

3 year degree
BA Office Administration/ Psychology/ Social work related fields

Functional Competencies:

  • Attention to detail
  • Organised
  • Computer Literate
  • People skills

Work Experience:
1-3 years Administration or Academic Assistant Experience (preferably in an academic environment).
Knowledge of academic compliance, functions/activities within Higher Education environment

Key Performance Areas:
Academic Management:

  • Manages and organise Registration Week and Co-ordinates Orientation Week
  • Manages specific student portfolio to optimise student experience
  • Primary contact person for all academic issues on allocated portfolio of students
  • Provides assessment dates and academic material & any other student related information to lecturers and students
  • Provides link between the student and the lecturers to deal with concerns proactively
  • Manages Red Flagging process for students, e.g poor academic performance or poor attendance. Coordinates and runs meetings twice a year with relevant lecturers.
  • Verifies entry requirements for new admissions, Complies with all IIE/Vega processes and procedures


Student Liaison and Counselling support

  • Monitors performance of “at risk” and potentially “at risk” students to involve parents proactively where necessary.
  • Refers specific student cases to Wellness Navigator for counselling, e.g time management skills, study skills or crises counselling management
  • Builds relationship with students and direct them to correct person to assist with either academic or emotional challenges.
  • Facilitates the process whereby students adjust to the tertiary environment by coordinating student support services
  • Presents a very visible presence to students from orientation throughout the course of their studies to ease the adjustment for them
  • Encourages student to participate in various wellness initiatives taking place on campus e.g blood donation, Discovery Health checks etc

Student Administration and Recordkeeping:

  • Manages each student physical and electronic student file (current and past students) by ensuring correct documentation is available and recorded
  • Continuously track International student visa status, conditional admissions and special concessions
  • Maintains and updates all relevant student records on the System for Academic Management (SAM)
  • Coordinates the registration process and ensures that each student is registered correctly
  • Coordinates the graduation process by updating systems and coordinating all academic logistics for the graduation ceremony, eg certificates, awards
  • Responsible for verifying student results, releasing CASS and Final Results
  • Manages all assessment cycles in collaboration with the Assessment Navigator (Officer)

Alumni and Internship Management:

  • Develops and maintains general corporate/agency/ industry database for assisting students with internship requests
  • Alumni – maintain relationship and stays in touch

Working Conditions:
Campus Environment
Must be able to work evenings and Saturdays when required.
Equity Statement:

Preferably equity candidate.