Switchboard Intern

Internship
Switchboard Intern- Corp10
BKB Ltd
Gqeberha/Port Elizabeth, Eastern Cape
Internship

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  1. Posted 11 December 2021 – Closing Date 17 December 2021

Job Details

Job Description

Here at BKB, we want to do things differently. We have to, because the world is changing, and we want to keep up. Our people, no matter their position, are the ones to do this. We are looking for forward thinkers who want to make a difference.

 Brief description of job purpose

As a Switchboard Intern you will be answering incoming calls, greeting callers, providing information to internal and external clients, transferring calls to the relevant parties and/or taking messages as necessary.

Qualifications, Experience, Skills 

  • Matric (Grade 12)
  • 1-2 years’ work experience
  • Client Liaison experience
  • Excellent people and communication skills
  • Computer Literacy
  • Administration skills
  • Professional appearance and personal demeanour

Competencies

  • Attention to detail
  • Driving accountability
  • Initiating action
  • Cross-cultural awareness

Key responsibilities of this role

  1. Professional switchboard operation
  • Swift and friendly answering and accurate transferring of incoming calls. (Monitored by DD reports)
  1. Switchboard maintenance communication and procedure
  • Immediate communication of any occurring errors, “hanging of the switchboard” or complaints received to the ICT Helpdesk and Line Manager (Priority action)
  1. Reception of internal and external publics
  • Professional acknowledgement of guests, clients, service providers, staff and general public accompanied by swift transfer to relevant BKB staff
  1. Maintenance of reception, switchboard, workstation and pause areas
  • Responsible for orderly, clutter free and friendly reception, switchboard, workstation and pause areas
  1. General administration / help function duties
  • Receive and allocate BKB Head Office official fax line. Absolute confidentiality