Switchboard operator


Switchboard Operator

Switchboard Operator (SHO210108-2) - Shoprite Group of Companies
Closing Date 2021/01/20
Reference Number SHO210108-2
Job Title Switchboard Operator
Job Type Permanent
Location – Country South Africa
Location – Province Western Cape
Location – Town or City Brackenfell
Purpose of the Job To effectively manage the switchboard to ensure that calls are correctly and efficiently routed and messages delivered to the right staff without delay. Key performance areas will include switchboard management, reception, and accepting deliveries.
Job Category Administrative
Job Objectives • Answer incoming calls from stakeholders including customers, suppliers, media, shareholders. Provide detailed and relevant information to the caller and transfer the call to the appropriate recipient. • Relay messages to the relevant extensions within the organization • Maintain and update the company’s phone directory and ensure switchboard systems work effectively at all times •Conduct ad hoc administrative tasks • Updating telephone lists where required, as well as logging technical support issues if needed. • Occasionally receive visitors and deliveries. • Responsible for the safety and tidiness of working areas. •Complying with procedures, rules, and regulations.
Qualifications Essential • Grade 12 qualification Desirable • Office Management / MS Outlook Certificate or equivalent computer literacy qualification • Google suite
Experience Essential •3- 5 Years switchboard experience in a company Head Office of similar stature to Shoprite
Knowledge and Skills Knowledge • Basic knowledge of service options and departments • Internal policies and procedures • Computer Literacy • Telephone and Switchboard skills • Written and Verbal communication skills • Customer service orientation • Professional attitude and appearance (Professionalism) • Ability to be resourceful and proactive when issues arise • Active listening skills • Google Suite Skills • Present a stable work experience record