Full-time
Shoprite
Switchboard Operator
Details
| Job Details | |
| Closing Date | 2021/01/20 |
| Reference Number | SHO210108-2 |
| Job Title | Switchboard Operator |
| Job Type | Permanent |
| Location – Country | South Africa |
| Location – Province | Western Cape |
| Location – Town or City | Brackenfell |
| Purpose of the Job | To effectively manage the switchboard to ensure that calls are correctly and efficiently routed and messages delivered to the right staff without delay. Key performance areas will include switchboard management, reception, and accepting deliveries. |
| Job Advert Details | |
| Job Category | Administrative |
| Job Objectives | • Answer incoming calls from stakeholders including customers, suppliers, media, shareholders. Provide detailed and relevant information to the caller and transfer the call to the appropriate recipient. • Relay messages to the relevant extensions within the organization • Maintain and update the company’s phone directory and ensure switchboard systems work effectively at all times •Conduct ad hoc administrative tasks • Updating telephone lists where required, as well as logging technical support issues if needed. • Occasionally receive visitors and deliveries. • Responsible for the safety and tidiness of working areas. •Complying with procedures, rules, and regulations. |
| Qualifications | Essential • Grade 12 qualification Desirable • Office Management / MS Outlook Certificate or equivalent computer literacy qualification • Google suite |
| Experience | Essential •3- 5 Years switchboard experience in a company Head Office of similar stature to Shoprite |
| Knowledge and Skills | Knowledge • Basic knowledge of service options and departments • Internal policies and procedures • Computer Literacy • Telephone and Switchboard skills • Written and Verbal communication skills • Customer service orientation • Professional attitude and appearance (Professionalism) • Ability to be resourceful and proactive when issues arise • Active listening skills • Google Suite Skills • Present a stable work experience record |