Switchboard operator

Function

Patient services

Facility

Life St Mary’s Private Hospital

Position

Switchboard operator

Introduction

An exciting opportunity has arisen within Life St Mary’s Private Hospital for a Switchboard Operator, reporting to the Admissions Supervisor, Nosipho Thomas.  The successful candidate will contribute to the effective management of the telephone service of the Hospital

Critical Outputs

• Answering the switchboard
• Updating the telephone lists.
• Direct calls to the right department
• Assist wards and Doctors with faulty telephones / lines.
• Assist Admission staff with admission duties where possible.
• Any other duties or tasks that may arise during the normal course of the day.
• Updating speed dials on switchboard.
• Assist internal and external customers with queries

Requirements

• Grade 12 and at least 2 years’ hospital experience
• Experience in customer care will be advantageous
• Excellent interpersonal skills with good relations with doctors, hospital staff and suppliers.
• Strong customer orientation.
• Team player.
• Very energetic and well organized.
• Must be able to work under pressure in a constantly changing environment.
• Computer literacy is required.
• Excellent written and verbal communication

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication and presentation
• Influencing
• Drive & energy
• Excellence orientation
• Ethical behaviour
• Building relationships
• Customer responsiveness
• Organisational awareness
• Leading my example

Contact

Tristam Hill

Email

Nosipho.Thomas@lifehealthcare.co.za

Closing date

Wednesday, June 2, 2021