Switchboard operator

Full-time

ROLE PROFILE
Role title Switchboard Operator – DAP CANDIDATE REQUIRED
Division Hospital
Location Netcare N17 Hospital – Springs
Reporting structure Reception Manager
Closing date 08th December 2020
ROLE SUMMARY
The Switchboard operator is responsible for answering the incoming calls in a professional and friendly manner
as well as liaising and communicating at all levels and to adapt and respect all cultures.
KEY WORK OUTPUT AND ACCOUNTABILITIES
 Answer all incoming, internal and designate outgoing calls in a professional and pleasant manner
 Liaise and communicate with doctors, executive personnel, public and colleagues
 Confidentiality of information is of the utmost importance
 Keep all relevant information and contingency plans updated
 Update hospital telephone lists and relevant telephone numbers
 Assume responsibility for own personal and professional development
 Keep up to date with Netcare’s evolving policies and procedures
SKILLS PROFILE
EDUCATION
 Grade 12 or equivalent NQF Level 4 Qualification
WORK EXPERIENCE

1-2 years experience on a similar position
KNOWLEDGE
 Knowledge of Telephone Management Systems
NON MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to
achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking
responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service
Delivery
The capacity to identify and respond to the needs of *internal and external
customers.
*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to
Change
Capable of supporting and advocating change initiatives and managing own
reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal

Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of our
people and our partners in everything we do. We care about truth in all our
actions. We are passionate about quality care and professional excellence.
 Care – The basis of our business. The professional, ethical patient care and
services we offer at every level of the organisation.
 Truth – The crucial element in building relationships that work. Open
communication with honesty and integrity is essential.
 Dignity – An acknowledgement of the uniqueness of individuals. A
commitment to care with the qualities of respect and understanding.
 Compassion – We engage everyone with empathy and respond with acts
of compassion in all interactions with our patients and their families.
 Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours which you will be
accountable to uphold:
 I always greet everyone to show my respect.
 I always wear my name badge to show my identity.
 I am always well groomed to show my dignity.
 I always practise proper hand hygiene to show my care.
 I always seek consent to show my compassion.
 I always say thank you to show my appreciation.
 I always embrace diversity to show I am not a racist.

APPLICATION PROCESS

NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER

The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people
with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Puseletso.Motloung@netcare.co.za or alternatively fax application details to 011 365
1444.
Please note:
 Please note that reference checks for internal applicants will be conducted with the current and past
Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are
therefore encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.
 The terms and conditions of employment relating to the function which you have applied for will be based
on those that exist in the Division within which you will be employed.
 In the event of a candidate having any disability that may impair the individual’s ability to perform the job
function, the candidate must kindly inform the employer so that an assessment for reasonable
accommodation can be made.
 By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that your
information will be processed for recruitment purposes only or for such purposes relating to assessing the
establishment of an employment relationship with yourself, and this will be done in accordance with the
applicable data protection and privacy legislation. We confirm that such information will not be used for any
other purpose without obtaining your prior consent.
 If your application is not successful, we retain your CV and other information provided for a period of
6 months after which it will be destroyed in a secure manner. If you object to your information being used in
accordance with the aforementioned clauses, please indicate your objection and we will immediately
destroy your personal information in a secure manner.