Team leader

Full-time

Team Leader

South Africa

Durban, KwaZulu-Natal

Permanent

Posted 07 December 2020 – Closing Date 07 January 2021

Job Description

Hollywoodbets has an exciting opportunity available for a Team Leader to be based in Durban in Bluff Branch. To manage the Branch to achieve the Business objectives in accordance with the Regional and Retail Operations Strategy.

 Minimum Requirements:

 

Computer literate.
Knowledgeable in terms of the betting types.
2 – 3 year’s experience in a Managerial/Supervisory role.

 

Key Responsibilities:

Branch Growth

 

To ensure achievement of targets within your areas in accordance with branch budgets.
Drive business results by creating an open dialog with your guests to educate them on all your branch products.
Ensure betting boards are updated timeously.
Updating of memos, card changes, results and scratchings which occur throughout the day.
Be knowledgeable on all game rules, odd and pay-outs.
Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.

 

Cash Administration

 

Cash management within the branch according to defined processes/procedures and minimization of risks, theft/fraud.
Education team members on FICA Compliance.
Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.
Ensure adherence to credit card administration &EFT policies where applicable.
Ensure team member are issued with the correct floats.
Interim checks must be done within the course of the day with team leader on duty.
Ensure to reconcile by end of shift to the balance which is reflected on the LPM/Admin/HIS report.
Recovery process must be managed in line with processes/procedures.
The correct process must be followed with lost ticket claims.
Ensure the ticket no is received from Hipline when processing the claims.
Ensure the ticket number is received from the Helpline when processing a claim.
Record the guest’s details and I.D number to validate payment after 90 days.

 

Branch Reporting

 

Ensure that daily newsflashes provide a high-level overview of the operations for the day.
Manage branch stock control to ensure that there is enough supply (although not over/under).
Ensure that a stock taking is done weekly and account for stock shortages.
Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

 

Security Management

 

Be aware of your surroundings when opening and closing the branch.
Ensure all security factors are adhered to when banking is conducted.
Be aware where all panic buttons are placed within your branch.
Ensure all camera’s inside and outside the branch are all in working order.
Manage all security aspects in the branch.
The cashing up process must be conducted with the branch doors closed with security monitoring the area.

 

Branch Appearance

 

Ensure that the branch is always neat and tidy according to Hollywood standards.
Ensure that that facilities are well maintained and in good working condition.
Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals/equipment/resources (e.g. TV display of results, Off-line).

 

Compliance

 

Compliance and adherence to company’s internal control policy.
Ensure compliance with company, legislative and legal requirements.
Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
Ensure all team members are dressed in their correct Hollywood uniform when on duty.

 

Communication

 

Ensure all operational communication within the branch is circulated to all team members.
Ensure team members are aware of key business campaigns, business updates and marketing campaigns.

 

People Management

 

Manage team member rosters/schedules and ensure the branch is adequately staffed considering busy periods, events and operational requirements.
Ensure staff attendance and behaviour is managed.

Manage team member rosters/schedules considering busy periods, events and operational requirements.
Ensure all new recruitment documentation is submitted timeously to the Human Resources department.

 

Guest Service

 

Provide good guest service by being friendly, helpful, polite and courteous always.
Pro-actively address guest complaints and ensure guest feedback is positive.
Build strong relationships with regular guests.

 

Skills and competencies:

Good communication and Interpersonal skills.
Impressive planning, organisational and time management skills.
Good business acumen and high ethical work standards.
Ability to multitask and always show initiative.
Ability to work under pressure and still produce good quality results timeously.
Excellent presentation and reporting skills.

 

Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.