Technical Sales Specialist

Technical Sales Specialist
Boikago Group (Pty) Ltd
Midrand, Gauteng


Posted 12 August 2021 – Closing Date 17 August 2021

Job Details

Job Description

One of big reputable companies in Chemical Sector is looking for Technical Sales Specialist to join their dynamic team in Midrand, Gauteng.

Key Responsibilities:

  • Conduct regular customer visits to maintain Customer relations
  • Document customer visits, calls, opportunities and other customer information in the CRM system
  • Work together with Customer Service and other departments to ensure that the needs of customers are met as it relates to orders, complaints, quotations and/or any other relevant topic
  • Provide technical advice, support and guidance to customers w.r.t. to relevant products and the refining thereof
  • Provide physical support and guidance during the exchange – removal and installation – of Precious Metal Gauzes
  • Build and maintain strong customer relationships by frequent calls and visits, as applicable
  • Generate quotations for new and existing customers
  • Review and ensure implementation of credit limits for new and existing customers together with Finance
  • Control SAP entries and reconcile monthly invoicing against forecasts
  • Check and authorize electronic workflows as relevant
  • Regularly test customer satisfaction levels
  • Report on customer satisfaction levels
  • Ensure high levels of Customer satisfaction at all times
  • Analyse market potential, identify leads and pursue identified opportunities, using relevant Imparta tools
  • Track and achieve agreed upon Sales and other targets and provide status updates to Management
  • Compile monthly Sales forecasts and annual Sales Budgets for allocated customers/markets
  • Analyse sales figures and report on deviations from forecast and budget figures on monthly and annual basis, as required, including comments
  • Compile reports and presentations as required by Management for monthly meetings, board meetings etc.
  • Maintain up to date knowledge of products and services offered by Heraeus and the application thereof
  • Maintain up to date knowledge of competitors in allocated markets
  • Continuously pursue cost saving and improvement opportunities within the scope of daily function and relevant field of expertise

Minimum experience & qualifications required

  • BSc, BTech or similar qualification in Chemistry or related fields – preference given to applicants with knowledge of Precious Metals (chemistry)
  • Three to five years’ experience in technical sales
  • Understanding of: Accounting, Marketing and Sales Management, Business Management and Economics is advantageous
  • Intermediate to advanced MS Office competency, particularly Word, Excel and Powerpoint
  • Experience with CRM system(s) advantageous
  • Experience with SAP advantageous


  • Able and willing to travel frequently, both locally and internationally, as required
  • Able to work under pressure in demanding environment
  • Self-motivated, goal oriented, team player and Customer relationship management skills
  • Able and willing to perform physical work related to catalyst exchanges
  • Strong prioritization, time management and organizational skills
  • Able to create and deliver presentations to audiences on all levels