Technician : genenral

The Technician will be responsible to test, diagnose and repair PC’s and Notebooks as well as promoting and selling all Mustek products to new and existing customers. The Technician will also be responsible for timeous deliveries to scheduled routes.

•Complete optimum number of repairs per day according to the specific discipline.
•Complete work within the turnaround time of less than two days.
•Maintain work rate at above 90% of SLA.
•Maintaining a rework rate of below 3%.
•Follow the correct test process for international brands.
•Log test results on the server.
•Accept repairs on Studio immediately after removing the item from the customer store.
•Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
•Return 100% of test stock to service stores within 2 days from receipt.
•Provide customer support, either telephonic or at the front desk.
•Driving safely at all times to avoid traffic fines and accidents occurring due to negligence
•Checking all stock against invoices/PODs for the correct order and quantity when loading vehicles for delivery.
•Delivering the correct order and quantity to the correct clients.
•Completion of all deliveries as planned by the Logistics Supervisor.
•Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
•Handling stock in the correct manner to avoid personal injury.
•Carrying out vehicle inspections at least once per week, and at any point where the vehicle might have been driven by another employee.
•Correctly completing the vehicle inspection sheet with all relevant information and reporting any mechanical/other problems to the Logistics Supervisor without delay.
•Immediately reporting any accident or damage to the vehicle.

Education/ Qualification(s):
•Matric
• Comptia A+ and N+
•1 – 2 years’ experience as a General Technician
•1 – 2 years’ experience as a driver in a corporate environment
•Code 10 with PDP

Skills & Competencies:
•Self-motivated
•Communication skills, with excellent telephone manner and e-mail etiquette
•Organisational skills
•Able to function under pressure
•Contribution to team success
•Quality awareness and customer focus
•Attention to detail
•Problem solving
•Safe driving
•Good Customer Services