Tracing Administrative Assistant

Tracing Administrative Assistant
Iemas Financial Services
Centurion, Gauteng


Posted 08 April 2021 – Closing Date 25 April 2021

Job Details

Job Description

Job Purpose:

To collect debt, assist with the repossession of vehicles and the disposal of such assets with objective of minimizing risk to Iemas Financial Services.

Job Outputs:

  • Prioritise accounts for collection.
  • Contact customers to determine the reasons for delinquency and assist them in developing repayment plans to bring there account up to date.
  • Where members cannot be contacted through provided contact details, making use of tracing tools (ITC, CPB & Experian) to find and locate them.
  • Update credit bureaux systems with trace alerts.
  • Follow up on trace alert notifications
  • Assign accounts out for repossession with repossession agents in a timely manner.
  • Arrange for collection of assets and delivery to disposal unit.
  • Ensure relevant support documents are supplied by repossession agents: Voluntary surrender, Inspection sheets, Loss affidavits, Court order affidavits, Annexure D, Towing request, Court order.
  • Maintain internal and external relationships including relationships with repossession agents, valuators, storage venue and auctioneers.
  • Manage and monitor performance of Repossession Agents in line with SLA
  • Maintain positive and effective working relationships with internal stakeholders. This includes, pre-legal, legal and debt review teams and finance department to ensure timely payments.
  • Generate settlements amounts and always include legal fees and calculating unearned interest (this is only done within legal and asset recovery).
  • Assist member with statements, Natis and other related matters.
  • Handle client queries and complaints and escalate where needed.
  • Update member account w.r.t NCA and keep records in line with filing and document management processes and procedures.
  • Compile and submit reports to direct manager weekly, monthly and as required.



  • Grade 12
  • Computer Literacy
  • Diploma Credit Management ( desirable)


  • 2 years Debt collections administration
  • 1 – 2 years Asset Recovery and Repossession

Knowledge and Skills:

  • Computer literate (MS Office)
  • Communication skills
  • Negotiation skills
  • Conflict handling
  • Interpersonal skills
  • Resilience
  • Portfolio management