Ward Administrator

Full-time

ROLE PROFILE
Role title Ward Administrator (Medical Ward)
Division Hospital Division
Location Netcare Mulbarton Hospital
Reporting structure Unit Manager
Closing date 08 October 2021
ROLE SUMMARY
The incumbent will be responsible for the co-ordination of all secretarial and administration work in the ward.
The Ward Administrator is also responsible for receiving all Representatives, visitors, and doctors in the Ward
and to make them feel welcome.
The incumbent is further responsible for assisting data captures with problem solving of error logs on MoBit.
The incumbent will further be required to assist the staff and the Unit Manager with assigned duties.
KEY WORK OUTPUT AND ACCOUNTABILITIES
 Ensure Patients/Public Service by liaising with patients, relatives, doctors and external organisation
 Equipment, maintenance and stationery requisitions
 Update ward lists with all relevant information and bed numbers, print and send to wards, reception and
management.
 Assist with bed booking when required.
 Ensure suitable arrangements are made with the ward/ICU staff that patient from ward is being transferred
to or from ward or ICU.
 Inform and confirm the relevant nursing staff about the transfer arrangement e.g. ICU. Make sure bed is
brought from ICU to theatre.
 Ensure the patients families are informed of the transfer if unexpected.
 Assist with staff shift planning in the Theatre if required.
 Schedule nursing staff hours on Kronos system. Assist with editing of time cards on Kronos.
 Complete and update “Monthly Register” for learners.
 Ensure that the nursing staff are informed of new memorandums distributed by the business.
 Transcribe off duties to staff allocation book.
 Take minutes of staff meetings.
 Schedule nursing staff on TRTP.
 Keep call lists up to date.
 Maintain excellent customer care with all ward stakeholders.
 Maintain monthly ward stats.
 Stock ordering on MyMarket.
 Complete job cards. Log job cards timeously and follow up on completion.
 Ensure that the nurse’s station & ward reception area is neat and tidy at all times.
 Update Blue Bird daily.
 Load calls and travelling of staff.
 Opening of staff files for Agency.
 Assist with ward list for the next day.
 Ordering of staff and doctors meals daily, including ordering staff’s meal tickets.
 Monthly reporting on Doctors slate utilization.
 Keep files updated in the ward
 Assume responsibility for own personal and professional development.
 Keep up to date with Netcare’s evolving policies and procedures.
SKILLS PROFILE
EDUCATION
 Grade 12 or equivalent NQF Level 4 Qualification
 Business Administration and / or Secretarial Qualification would be advantageous
WORK EXPERIENCE
 2-3 years’ experience in administration position.
 Experience in nursing environment is highly recommended
KNOWLEDGE
 Computer literate
 Knowledge of SAP IS-H is advantageous.
NON MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to
achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking
responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service
Delivery
The capacity to identify and respond to the needs of *internal and external
customers. *Internal and external customers include patients, doctors,
colleagues, suppliers, visitors, vendors and any other person that requires a
relationship
Adapting and Responding to
Change
Capable of supporting and advocating change initiatives and managing own
reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of our
people and our partners in everything we do. We care about truth in all our
actions. We are passionate about quality care and professional excellence.
 Care – The basis of our business. The professional, ethical patient care and
services we offer at every level of the organisation.
 Truth – The crucial element in building relationships that work. Open
communication with honesty and integrity is essential.
 Dignity – An acknowledgement of the uniqueness of individuals. A
commitment to care with the qualities of respect and understanding.
 Passion – The creative, passionate and innovative drive to do things better
than before. To develop and implement successful healthcare solutions
for all.
 Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below five behaviours which you will be
accountable to uphold:
 I always greet everyone to show my respect.
 I always wear my name badge to show my identity.
 I am always well groomed to show my dignity.
 I always seek consent to show my compassion.
 I always say thank you to show my appreciation.
 I always practise proper hand hygiene to show my care
 I always embrace diversity to show I am not a racist.
APPLICATION PROCESS
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people
with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Joseph.mandlazi@netcare.co.za
Please note:
 Please note that reference checks for internal applicants will be conducted with the current and past
Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are
therefore encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.
 The terms and conditions of employment relating to the function which you have applied for will be based
on those that exist in the Division within which you will be employed.
 In the event of a candidate having any disability that may impair the individual’s ability to perform the job
function, the candidate must kindly inform the employer so that an assessment for reasonable
accommodation can be made.
 By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that your
information will be processed for recruitment purposes only or for such purposes relating to assessing the
establishment of an employment relationship with yourself, and this will be done in accordance with the
applicable data protection and privacy legislation. We confirm that such information will not be used for any
other purpose without obtaining your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of
6 months after which it will be destroyed in a secure manner. If you object to your information being used in
accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy
your personal information in a secure manner.