Hollywoodbets has an exciting opportunity for a Withdrawals Administrator to be based at our Umhlanga Office in Durban. The role is responsible for managing customer banking details for the processing of EFT withdrawals and withdrawal related customer queries on the relevant communication channels.
- 1-year experience in an Admin role.
- National Certificate in Administration.
- Respond to and action customer queries and requests to update banking details by the various communication channels including email, live chat and calls.
- Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
- Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for account queries is maintained.
- Ensure that the company brand and image is promoted through excellent customer service.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
- Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
- Always keep customer shared folders updated.
- Manage queries on multiple internal WhatsApp groups.
- Assist with withdrawals when needed.
- Any ad hoc duties.
Skills and Competencies:
- Quality Focused and results orientated.
- Demonstrate exceptional attention to detail.
- Good planning and organisational skills.
- Excellent customer service & telephone etiquette.
Please note that only team members who meet the stipulated minimum requirements will be considered.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.