Withdrawals Agents

Withdrawals Agents
South Africa
Durban, KwaZulu-Natal


Posted 23 July 2021 – Closing Date 02 August 2021

Job Details

Job Description

Hollywoodbets has exciting opportunities for Withdrawals Agents to be based at our Umhlanga Office in Durban. This position is responsible for the action and investigation of all EFT/Cash Send requests made by clients using the system SYX.
Minimum Requirements:
  • 6 Months Customer Service experience.
  • Basic Financial experience.
  • Certificate or Diploma in a financial qualification.
  • Contact Centre experience.
  • Vast experience in a finance related role.
  • Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
  • Prepare batches of payments to be sent to Treasury to action relevant payments on the banking systems that are processed manually.
  • Complete relevant payments directly on Syx that are processed automatically through the withdrawals App.
  • Identify and action “HOTLINE” payments where requests are received, banking limits are reached on the automated system and requests are received for payments to banks not supported by the automated system.
  • Assist with admin functions (Bank Details/Queries) when needed.
  • Ad hoc functions that might be required.
Skills and competencies:
  • Good communication skills (verbal and written).
  • Excellent planning, organizational and time management skills.
  • Focused driven whilst demonstrating exceptional attention to detail.
  • Must have a strong sense of accountability.
  • Strong numerical literacy and financial acumen.
  • Telephone etiquette and customer service excellence.
Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.